Posted On April 4th, 2017 by Crowded Ocean
Eco-anxiety: if you’re nervous about climate change, Trump’s “clean coal” delusion, etc., then you’ve got eco-anxiety.
SCIF: Thanks, House Intelligence Committee, for introducing this new word into the mainstream. That’s a sensitive compartmented information facility for reviewing secure and/or illegally obtained documents.
Prenounce: Our president likes to take credit for things that happened before he took office. And now we have a word for that.
Bro culture: If your startup has a diversity problem, then it may be related to its “bro culture” which favors young men, often those who sound solid but who are often inexperienced, cocky and hard to work with.
Posted On March 28th, 2017 by Crowded Ocean
Your startup must have a few chiefs already: chief executive officer, chief technology officer, chief marketing officer…and maybe now you’re considering hiring a Chief of Staff which is a role that’s becoming popular in larger startups. (See our recent blog on this trend.)
But it turns out there is a veritable explosion of chiefs out there: everything from Chief Customer Officer to Chief Wonk to Chief Algorithms Officer. After a quick tour through LinkedIn, we found a bunch of noteworthy titles listed below. Title inflation? Hard to say. But as a watcher of trends, both good and bad, we caution all startup teams to go easy on handing out the title “chief” (primarily because higher equity expectations come with that title).
Taking a bit of editorial license here: remember that too many chiefs in the kitchen spoil the MVP…
Chief Revenue Officer
Chief Algorithms Officer
Chief Innovation Officer
Chief Data Scientist
Chief People Officer
Chief Network Architect
Chief Product Officer
Chief Culture and Talent Officer
Chief Customer Officer
And they’re hiring:
Chief Merchandising Officer
Chief Impact Officer
Posted On September 13th, 2016 by Crowded Ocean
This is our list of some of the attributes of startups that are “in” and others that are just, well, “meh”….
* for more on the bold claim, see our earlier blog post
Posted On September 21st, 2015 by Crowded Ocean
Posted On March 2nd, 2015 by Crowded Ocean
We’re now working with our 33rd, 34th and 35th startup clients. And, before forming Crowded Ocean seven years ago, we worked as initial VPs of Marketing for a number of early-stage companies. In working with that many founders and CEOs we’ve encountered everything from dead-on brilliance to things that make you wince.
We started writing down some of these gems because they crystallize so perfectly that what a CEO says can quickly become a guiding force in a startup’s culture and brand. (So, beware…)
Here are some of our favorites:
We don’t invest in market research because it just tells us something we already know.
We do have some competitors. There’s one in Boston that’s the brightest of the retards.
We need to be careful with our next hire because our team is already far too asp-y.*
(asp-y = Asperger’s)
Our decisions come later than most startups because we’re more sausage-y.
Our VC Board member is worth listening to. But he’s at least 85% as smart as he thinks he is.
Posted On January 19th, 2015 by Crowded Ocean
We love to track how the jargon factory that is Silicon Valley churns out new terms and catch-phrases that are quickly adopted (and satirized) by industry watchers and pundits (Colbert, we will miss you.)
And since it’s that time of year when everyone likes to make predictions, we thought we’d take a shot at identifying terms that in 2015 may be headed to the trash heap of overused terms (think: “compelling”).
Disrupt – When a startup claims to be “disrupting” the mayonnaise market with a new plant-based product, we know that we’ve got a term that’s a new entrant in the land of bullshit bingo. Congrats to startup team Hampton Creek on their funding, growth and vision. But, really, let’s not call your vegan mayonnaise disruptive.
Industry-leading – Do we need to explain why this is on the list? What’s surprising is that it will not die.
Mission-critical – We’ve declared this one as officially dead long ago, but it’s a zombie term that keeps coming back. It’s a trusty phrase for bullshit bingo play.
Agile – Despite the fact that agile software development is a legitimate business practice, the term “agile” has become hackneyed. Proof is that it’s got it’s own bullshit bingo play here.
Let the best bullshitter win. Play on.
Posted On January 6th, 2015 by Crowded Ocean
Everyone knows about the stocked refrigerators and bring-in lunches that are the hallmark of the startup world. And the same ‘everyone’ knows that it’s not generosity but productivity that is the driving force behind these stocked items.
Recently we’re seeing an alarming trend in these refrigerators: healthy items. Red Bulls and diet Cokes are having to share space with flavored waters and vegetable juices. Caffeine and MSG are no longer the mother’s milk of the startup world.
It took us a while to figure it out, but now we—and the VCs we counsel—look at the refrigerators as we’re evaluating a company and its prospects. Our take: the ones with the healthy foods are in it for the long haul—the IPO. The Red Bulls are looking to be acquired.
Posted On March 3rd, 2014 by Crowded Ocean
Most of our postings for ‘Shit CEOs Say” come from startups, who are creating a company for the first time and can be, in part at least, forgiven for their naivete.This week’s startup marketing gem comes from someone who should have known better: a long-time CEO for a billion-dollar software company.
Years ago, when I was running Corporate Marketing at this juggernaut, we were in the process of changing our advertising agencies. The incoming agency, at that time regarded as the best advertising agency by a long shot, wanted to do some pre/post testing to see how our company was regarded in the market—and what we could do to leverage the strengths and obviate the weaknesses. But the CEO vetoed the project, saying: “Research only tells you what you already know.”
Years later, we finally did the market research. And the company fared extremely poorly in market perception. I’ll always wonder if we could have changed that had we gone ahead with the research and acted on what we found.
Posted On December 16th, 2013 by Crowded Ocean
When we dive in at the beginning of a marketing engagement with a new startup team, there are always challenges. Sometimes those challenges come straight from the mouths of our clients, which make them the most challenging of all.
We’ve collected a few of our favorites here to share. Enjoy.
1. We have no competition.
We don’t hear this one very often, but when we do, it gives us great pause. Either the CEO thinks their product is so cool that it’s in a class by itself or they’re deluding themselves. It’s usually the latter.
2. We’re in a category of our own making: the product is that good.
This one is a genuine concern. As we tell our clients: we don’t have enough time, and you don’t have enough money, to invent a new category.
3. I don’t need to position the product. I just need to position my company.
Wrong. In most cases for our startups, the product is the company—or close to it. You’re too young to have an established culture that you want to profile. The product—or it’s underlying technology—is the story nine times out of ten.
Posted On July 22nd, 2013 by Crowded Ocean
Why Israelis Make Lousy Clients (seriously)
NOTE: see our previous blog: “Why Israelis Make Great Clients (seriously)”
The Hebrew word ‘chutzpah’ has many definitions. The one we like the most is: the boy who kills both his parents and throws himself on the mercy of the court as an orphan. Our own definition of chutzpah was when we went over to Israel and spoke to a gathering of Israeli VCs (who have had a collectively far better track record than us) on the above topic.
The points that we focused on were:
- “You view marketing (and by extension us) as a necessary evil at best.” That’s true of most high-tech clients, but Israelis (and we’re generalizing here, to be sure) are so convinced that their technology is unique and compelling that it should sell itself.
- “You don’t have a VP of Marketing.” This would seem a bit disingenuous on our part, since our role is often to be a company’s first VP of Marketing. But our job is to work ourselves out of a job, and often with our Israeli clients we don’t have a successor—they’ll just spread Marketing among the senior staff.
- “You hate strategy but love deliverables.” Quite often they’re resistant to the PMB (Positioning/Messaging/Branding) workshop and want to jump right away to executing. ‘Executing on what’ (since there’s no strategic plan or blueprint) is both the short-term and long-term issue.
- “You won’t pay more than $5k for PR.” Again, startups are inherently suspicious (and in most cases rightly so) of what they get for their investment in PR, if they’re willing to make it at all. But it’s better to save your $5k and apply it to another program than to spend so lightly.
- “You have a strong bias for insourcing.” Almost every Israeli client has some extension of resources that they call on to set up their marketing infrastructure. The worst example—and it’s been true of virtually every client—is the website. They either say that their in-house UI resource will design it in her/his spare time or they’ve got a cousin who can do it nights and weekends. And after a three-month delay we wind up outsourcing it to a pro—and pay rush charges.
Once we were finished with the presentation we held our breath. The reaction we got was uniquely Israeli: they laughed, applauded and said “Bidyuk” (Hebrew for ‘that’s exactly right), then told us “And we’re not going to change.”