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Posted On March 14th, 2017 by Crowded Ocean

It’s COO and COS season in startup-land

Most of the 45+ startups that we work with start with two technical founders, one of whom has the experience and desire to be a CEO, the other wants to be the CTO. Both of them are outward-facing in some way, either in a Sales mode (the CEO) or an SE role (the CTO). Which means they get around to managing the company in their spare time.

To balance that “outside” focus of the co-founders, many teams in startup-land are recognizing the need for adding an “inside guy” to the team. That third leader is operational in nature, focusing on critical components like finance, HR, systems, strategic planning and training. In the past, that person was not equal to the top two dogs (CEO and CTO), but that role—and its importance—is changing.

COO for growth

Recently, a couple of high-flying startups have announced plans to hire a COO. First, there’s Dave McClure, CEO of 500 Startups announcing plans to hire a COO in order to support growth plans. Although the skills and division of labor have not been described, this article on Quora provides a long list of the attributes of a successful COO. That COO is made from a position of strength and augments an already-positive situation.

COO for cleanup and discipline

Then there’s Uber CEO Travis Kalanick, who is hiring a COO in the wake of allegations of sexism, sexual harassment and a public tirade by the CEO himself. And just a month ago, Uber was accused of taking advantage of the airport protests that erupted during the immigration bans. Although no plans have yet been announced by Uber about the division of labor between Kalanick and the new COO, the hope is that new discipline brought in by the COO will help button up and repair the company’s image, starting with the CEO.

Chief of Staffs for planning, systems and more

Another option—and this is more frequently being adopted by mature startups—is to hire a Chief of Staff, rather than a COO. Similar to a COO, the COS has a mostly internal focus but a wide-ranging charter to help accelerate growth and efficiency. See this interesting article that describes the popularity and role of Chief of Staff at startups. For more reading about COOs at startups, check out this cool article on Medium from 2015, including a nifty list of related articles on the topic.

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